National Apprenticeship Week

National Apprenticeship Week

This week is National Apprentice week, so we sat down with our current apprentice Ryan, to find out what he thinks of his apprenticeship experience at so far. Ryan is completing his Level 6 apprenticeship in ICT & Telecommunications Professional.


What is your current Job Title?

Apprentice Service Desk Analyst


How did you find out about the vacancy?

My school careers advisor suggested I had a look on the QA Apprenticeships website. I uploaded my CV and within 2 weeks they got back to me with some apprenticeship opportunities that would be suitable for me.


What skills and qualities do you feel are required for your job?

Being confident is an important one as I have to answer phone calls from clients. Also, having good time management skills is essential as I have to meet deadlines.


How did you find the recruitment process?

The process was so much easier than I expected, there was no messing about. I got a phone call to attend an interview on the Friday, and I started work on the Monday!


What part of your job do you enjoy the most?

I find the problem-solving aspect the most interesting. For example, if a customer phones about a problem with their router, it’s my job to identify the problem and find a solution.


Are there any areas of your job you least enjoy?

Right now I’m at my desk all day, but as I progress and learn more skills I’ll be out and about on different jobs. I’m looking forward to that.


What are your future career plans?

My ambition is to become a network engineer. After I complete my Level 6 apprenticeship in general computing I can go on to specialise in a Level 8 qualification.


What advice would you give to other people contemplating an apprenticeship?

If you feel like further education isn’t right for you, an apprenticeship is definitely the best thing to get involved with. It’s the best decision I’ve made.


What do you think about Microtech?

It’s a great company to work for as it’s very flexible. As long as I meet my deadlines I can work at my own pace, it’s not too strict. I’ve learned lots here so far, but still have a long way to go!


Microtech have had many apprentices and work experiences over the past few years. One of our many success stories is John Brown. He came to us to work in the service desk but is now excelling in his position in the digital team, post apprenticeship. John was happy to chat to us about his experience of the whole apprenticeship process:

What apprenticeship did you do?

A diploma for Information Technology & Communications Professionals. I started out with modules based around technical support, but quickly realised this wasn’t for me. Microtech gave me the flexibility to switch my modules to focus on Technical development, which is what I completed my apprenticeship with in November.


What were the benefits of doing an apprenticeship?

It gave me a great balance of formal, classroom education and on the job training. This allowed me to gain hands on experience, and put me one step ahead of others studying in my field which was great.


What skills and qualities were required to complete your apprenticeship?

As with all careers in the IT sector, I think problem solving and time keeping are key. They’re also so important in my day to day job now, so this prepared me well.


What part of your apprenticeship did you enjoy the most?

I loved meeting other people who have the same interests as me and making friends in the industry.


Are there any areas you didn’t enjoy?

It was a lot of work to do - but that’s to be expected! However, it was never overbearing and I always managed to keep up.


What is your current job role?

I’m a junior web developer. It’s great, coding is the best part - I love coding!


What are your future career plans?

Now I’d like to progress within my department and continue to gain more skills. I’m looking forward to working my way up as a software developer.


What advice would you give to other people contemplating an apprenticeship?

I’d definitely recommend it, as long as it’s something you’re passionate about! It’s a lot of commitment but absolutely worth it, there’s so many benefits.


What do you think about Microtech?

I love it, everyone knows everyone! It’s more of a community than a workplace. I can’t imagine working somewhere that didn’t have the same pleasant environment Microtech does.


Our MD Chris McMail, had the following to say about why he believes in apprenticeships within Microtech:

“Here at Microtech, we believe in growing our own. Apprenticeships allow us to utilise our great technical capabilities to train and nurture our future staff. Young people have no preconceived ideas or bad habits, and thus allowing us to mould them into fantastic IT or digital professionals!”

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