Service Desk...
Full time Service Desk manned with IT Technicians only a phone call away.
Microtech Support is pleased to offer what we believe is the best possible IT support service for companies in the West of Scotland. We have invested heavily in support facilities and staff to make sure your computer networks are always up and running. We have the only fully-manned service-desk facility available for businesses of all types and all sizes in the area. Due to the large number of customers we have already using our service desk; we can offer this support at extremely competitive rates. In effect you get big company support at a small company price.
Your calls are instantly received by our full time I.T Service Desk Technicians who will then endeavor a first-time-fix remotely (achieved in over 90% of calls) before arranging a field engineer to attend site if required
Microtech Support are currently working towards ITIL accreditation. Microtech are constantly seeking methods by which Service Delivery to our users may be improved. To this end, a decision has been taken to implement Information Technology Infrastructure Library (ITIL) procedures. ITIL is simply a means of delivering IT Service Management best practice to customers.
